Delivery to your door!
Rest assured, Rockaway Records takes every precaution in the packaging process to ensure your items arrive safely.
OR.... Select CLICK AND COLLECT to pick up in-store at Carindale (Brisbane) usually within 2 hours!
SHIPPING INFORMATION
FREE SHIPPING OFFER!
Australian residents can enjoy free shipping Australia wide when they purchase over $150 online. Please note, some products are not included in free shipping such as Speakers and Turntables.
ESTIMATED SHIPPING TIMES
Australia Express Post: 1-3 business days*
Australia Post other: 1-5 business days*
*All shipping times are estimates only. We endeavour to select and pack all orders within a 24 hour time frame.
INTERNATIONAL SHIPPING
Please note that international shipping times vary from country to country. To see the expected shipping times to your specific country please consult the Aus Post International Shipping page. If your parcel has already been shipped you can monitor its movements through the tracking number provided.
Import duties, custom clearance charges and sales tax levies can be incurred when the package arrives at your destination. These are country specific charges collected by your government (for your country) and are the buyers' responsibility to pay. Charges will differ depending on your country's regulations. These charges are in addition to international shipping costs already paid to Rockaway Records.
GENERAL
Rockaway Records utilises shipping services that ensure customers receive alert messages (via SMS or email) to inform them of their shipments progress and scheduled delivery date.
Rockaway Records is not responsible for any late deliveries caused directly by 3rd party delivery companies. If you have any queries about your order please firstly check the tracking information supplied to you. If you have further queries, you can contact us at sales@rockaway.com.au
RETURNS
Our top priority is complete customer satisfaction. The following policies apply on returns or exchanges.
A product may be returned for a full refund or exchange subject to the following:
-The product is damaged/faulty (refer to product manufacturers warranty conditions)
-The product is not the product ordered
-The product does not perform to the manufacturer's specifications
Goods cannot be returned due to change of mind, incorrect use or incompatibility. For international orders, refunds will not be given if the product is returned due to refusal of the buyer to pay their international import duties, charges etc. levied by their government.
If you have received a faulty item, please contact us at sales@rockaway.com.au with your order number, the issue and any information that may be useful. We will then contact you with instructions on repair or replacement.
If a product does not meet the returnable goods requirement, at its sole discretion, Rockaway Records may accept the item for exchange within 7 days of the date of delivery of the item with full proof of purchase. In these circumstances, the customer would be responsible for all return and re-delivery postage costs and any additional product costs. No refunds will be given if a product of lesser cost is chosen.
If Rockaway Records has agreed to an exchange, the goods must be received back at Rockaway Records in an unused and pristine condition with all tags or packaging intact and unmarked. An exchange will be disallowed if an item is not received in perfect condition.
It is essential that before you return any goods you speak to a Rockaway Records staff member and have confirmation of an exchange approval.
Please note sale items cannot be returned other than required by law.
PACKING FOR THE ENVIRONMENT
For our 32 years in business, we’ve hated to throw out perfectly good boxes.
Our thinking is that our customers don’t care what kind of box their products come in, just so long as they get the order fast, it’s correct, and isn’t damaged in the shipping process.
We don’t use a box that isn’t structurally stable enough to make it through the delivery system. Our growth over the years has made it necessary for us to purchase boxes; especially for LPs as they take a little more specialised care, however we still use the pre-used boxes when we can.
We figure this has helped keep truck loads of cardboard out of landfills over the years.
It might not be much on the big scale, but we’re proud of our small part.
