Returns and Exchanges Policy
Customer satisfaction with their purchase is very important to us. So it is important that you have read the following policy regarding returns and exchanges. If you remain in any way uncertain, please call 07 3395 4707 or fill in this form
A product may be returned subject to the following:
The product is faulty (refer to manufacturer's warranty conditions) or
The product is not the product ordered or
The product does not perform to the manufacturer's specifications.
Goods cannot be returned if the customer does not know how to use them, changed their mind, decided after receiving the goods they did not like the product, failed to follow instructions correctly or the goods are not compatible with customer’s existing equipment.
Faulty items: If you receive an item that you consider to be flawed or faulty upon delivery, please contact us immediately to discuss its repair or replacement by either phone 07 3395 4707 or fill in this form
Any goods that do not meet the above criteria under the heading "Returnable Goods" are not returnable. However, at Rockaway Records' sole discretion, an exchange or store credit, within no more than 7 days of receiving goods, may be allowed in extremely limited circumstances eg wrong size. In these circumstances the customer would be responsible for both the return cost to Rockaway Records and additional shipping of any exchanged goods.
If at the discretion of Rockaway Records an exchange is to be allowed the goods you return must be in: new, unused, pristine and unmarked condition, with all the original packaging in unmarked, saleable condition. Proof of purchase must be provided for all returns. Proof of purchase can be in the form of a receipt or credit card statement.
Before you return any goods you must phone 07 3395 4707 or fill in this form, so we can provide you with a returns authorisation code and the instructions for returning your items. If you would like to request an exchange you can let us know at this time of your new selection, so we are able to reserve this for you.
Rockaway Records is not responsible for any item that is not returned in a new, unused and unmarked condition. We do not sell imperfect items and will not accept the return of any items which are considered marked or imperfect. Please also note that packaging is an inherent part of the product, and a refund or credit will not be issued if the packaging is not returned in perfect condition.
Please note that Sale items cannot be retuned other than required by Law.